Refund & Return Policy

All Sales Are Final

Due to the hygienic nature of our products (hair extensions, closures, frontals, and lace accessories), we do not accept returns, exchanges, or refunds once an order has been placed. Please carefully review your order — including texture, length, color, and quantity — before completing checkout.

Incorrect or Missing Items

If you receive the wrong item or your order is missing a product, contact us within 48 hours of delivery with your order number and a photo of the item(s) received. Once verified, we’ll send the correct item or missing product at no additional cost.

Damaged in Transit

If your package arrives damaged, contact us within 48 hours of delivery with photos of the packaging and product so we can file a claim with the carrier and make it right.

Questions

Have a texture or fit question before you order? Text us at (504) 208-0789 or reach out through our Contact page — we’re happy to help you choose the right product the first time.