Privacy policy
Da Hair Experience (“we,” “us,” “our”) operates dahairexperience.com. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you when you visit, shop with, or otherwise contact us.
Information We Collect
- Contact details — name, billing and shipping address, phone number, email address
- Payment information — handled securely by our payment processor at checkout; we do not store full card numbers on our servers
- Account details — if you create an account, your username, password, and saved preferences
- Order and transaction history — items viewed, added to cart or wishlist, purchased, or returned
- Communications — anything you send us through the Contact page, email, or text
- Device and usage data — IP address, browser type, and how you interact with our site, collected automatically through cookies and similar technologies
Where This Information Comes From
Directly from you (creating an account, checking out, contacting us), automatically through your use of the site, and from service providers who help us run the store (payment processing, shipping, email/SMS, hosting, and analytics).
How We Use It
- To process orders, payments, shipping, and returns
- To manage your account and remember your preferences
- To respond to customer support inquiries
- To send order updates and, if you’ve opted in, marketing emails or texts
- To detect and prevent fraud and keep the site secure
- To comply with legal obligations
How We Share It
We don’t sell your personal information. We share it only with service providers who help operate the store — payment processors, shipping carriers, email/SMS platforms, and our website/hosting provider — solely to deliver the services above, or as required by law (e.g., responding to a valid legal request).
Cookies
Our site uses cookies to keep items in your cart, remember preferences, and understand site traffic. You can disable cookies in your browser, though some features may not work correctly without them.
Data Retention & Security
We keep your information as long as needed to fulfill orders, maintain your account, and meet legal requirements. We use reasonable security measures to protect your data, but no method of transmission or storage is 100% secure.
Children’s Privacy
Our site is not intended for children, and we do not knowingly collect personal information from anyone under the age of 13 (or the age of majority in your jurisdiction).
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of marketing communications at any time via the unsubscribe link in our emails. To exercise any of these rights, contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
Questions about this policy or your data? Call +1 (504) 208-0789, email dahairexperience@gmail.com, or write to us at Da Hair Experience, 9600 Lake Forest Boulevard, #870181, New Orleans, LA 70127, United States.